Customer Service Specialist

Customer Service SpecialistLocation: MumbaiYour Move. We’re Here to Help Them Make Theirs.At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.You’ll be the first point of contact for our customers—helping them find the right fit, solving order issues, and turning every interaction into a reason to return.What You’ll Do:- Handle customer queries via email, chat, and phone with warmth, speed, and clarity. - Solve problems with empathy and efficiency—from sizing help to delivery issues. - Collaborate with operations and warehouse teams to resolve order concerns. - Own the post-purchase experience, ensuring customer delight and loyalty. - Spot patterns, flag feedback, and help us get better with every drop.What You Bring:- 2–3 years in a customer support or CX role (bonus if it’s in fashion, DTC, or lifestyle brands). - Strong communication skills—clear, calm, and genuinely helpful. - A proactive mindset and love for problem-solving. - Experience with tools like Zendesk, Gorgias, or similar platforms. - Flexibility to work across time zones when needed.Nice to Have:- An eye for design and detail—our customers care about both. - Passion for great product experiences, not just quick fixes. - A soft spot for smart travel wear (we won’t judge if you’re already a fan).Why Join Us:- Be part of a growing, design-driven brand that values clarity, motion, and thoughtfulness. - Work with a team that’s curious, minimalist, and always on the move. - Get gear that works as hard as you do.Sound like your kind of role?Apply now. Let’s make travel feel seamless, one customer at a time.

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