Senior Customer Loyalty Executive

Hiring: Senior Customer Loyalty Executive – Nirvana RealtyLocation: Andheri West, MumbaiAbout Us Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences, and long-lasting trust.We’re now looking for a Senior Customer Loyalty Executive to strengthen homeowner relationships, manage our My Nirvana Club loyalty program, and drive referral sales that fuel our growth.⸻What You’ll Do • Build and nurture long-term relationships with Nirvana homeowners. • Manage loyalty & engagement initiatives, ensuring seamless delivery of benefits. • Promote referral programs, track leads, and drive conversions in partnership with Sales. • Plan & execute customer engagement activities (festivals, site visits, lifestyle events). • Collect feedback via NPS/surveys, analyze insights, and improve customer experience. • Maintain referral dashboards, monitor KPIs, and report weekly to the VP CRM.⸻✅ What We’re Looking For • 2–4 years of experience in customer engagement / loyalty / CRM / hospitality. • Strong communication skills (English, Hindi, Marathi preferred). • Relationship-driven with a sales mindset. • Proficiency in CRM tools & Excel/Google Sheets. • Event coordination or community-building experience is a plus.⸻Why Join Us? • Be part of a trusted brand with 18+ years of legacy. • Attractive fixed + performance-linked incentives on referral sales. • Clear career path: Customer Loyalty Executive → Sr. Executive → Assistant Manager CRM → Loyalty & Engagement Manager. • Work in a dynamic environment blending real estate, lifestyle, and hospitality.⸻Apply Now If you’re passionate about building customer relationships and converting trust into sales, this is your chance to make an impact.

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