Customer Service Representative

Customer Service Representative || Hibiscus Monkey || Work from Office - Mumbai We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and serve as the main liaison between our customers and our shipping partners.  Key Responsibilities: • Customer Support: Respond to customer inquiries promptly and professionally via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders. • Order Management: Process and manage customer orders on our DTC website platform, including handling returns, exchanges, and refunds. • Logistics Coordination: Act as the main point of contact for our shipping vendors. Work with them to track down and resolve delivery issues efficiently. • Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience. • Communication: Maintain clear, concise, and empathetic communication with customers at all times. • Documentation: Accurately document all customer interactions and resolutions.  Qualifications: • Bachelor's degree • Proven experience 1-2 years working in ecommerce operations role • Strong attention to detail and accuracy. • Excellent organizational and time-management skills. • Ability to work independently and as part of a team. • Fluent in written and spoken English  About the Company: Hibiscus Monkey is an Indian skincare brand specializing in body care, aiming to bring face-grade skincare and plant-based formulations  to address specific body concerns. The brand describes itself as India's first body specialist, focusing on areas like strawberry skin, discoloration, ingrown hair, and rough patches—problems often overlooked in typical skincare routines. 

Apply Now