Experience Manager

Company Overview:- PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors. We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence. The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability. Vision of the organization: To be the first choice in delivering excellence in integrated solutions & experiences Values that we stand by: Continuous Improvement Entrepreneurial Spirit Respect For People Being Responsible and Accountable Team Work Business Ethics Role Summary:- The Manager is responsible for delivering a superior customer experience at the real estate sales office. This will include overseeing the front office operations, co ordinating hospitality services, managing high end client experience journey at Sales office, ensuring the ambience and service levels align with the brands premium image. Roles & Responsibilities:- Client Experience & Hospitality. Overall ambience and experience management. Setting of standards & developing immersive experience strategies. Co ordination & Communication with sales team, external agencies and cross functional collaboration. Implementation of new innovative ideas. Familiar with CRM & visitor management system. Preferred Skills:- Communication Skills People Management Skills Interpersonal Skills & Relationship-Building Basic MS Office (Word, Excel & PowerPoint) Client Handling Skills Preferred from Hospitality & Facility Industry

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