Customer Service Executive

Responsibilities:- Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement. Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours Performing invoicing activities for all segment distributors and customers of Lubricant division Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination Timely review of open orders and take appropriate actions on servicing all orders. Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues. Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes Raising Credit Limit request in workflow as per customer/sales request Performing invoice reversals & return inwards as per process QUALIFICATIONS/EXPERIENCE REQUIRED Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred. Min. 3 years’ experience in Customer Handling Strong Communication Skills & Customer service orientation Troubleshooting and multi-tasking skills Please note:- This role will be on 6 months contract period on third party vendor Interested candidates can share their resumes on Regards Pooja Wadhwa

Apply Now