Customer Service Representative

Job Title: Customer Service Associate ( Voice ) Job Location: Mumbai/Gurgaon (Work from Home Post training) Job Type: Full-Time Job Summary: We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process. This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude. As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction. Key Responsibilities: • Handling customer's inquiries, feedback, and issues through phone, email and live voice channels. • Using analytical thinking to diagnose issues and find solutions to satisfy customers • Maintaining accurate customer records to identify patterns and provide ongoing support • Resolving customer complaints within the agreed service level agreements (SLAs). • Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience. Job Requirements: Shift Timing: 24x7 rotational shift (9.5 hours). Working Days: 5 working days a week with rotational weekly offs. Language Skills: Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane) Benefits: • Dynamic work environment with opportunities for growth and development. • Rounds of Interview: 1. HR Round 2. AMCAT Assessment 3. V&A (only A & B scores accepted) 4. Chat assessment (If Applicable) 5. Operations Round 6. Drug Test – Before onboarding the candidate Note: 1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture. 2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.

Created: 2025-08-05