General Manager

S5 Agency World is looking for a strong and hands-on Chief Operating Officer / General Manager India to lead our India hub in Mumbai.The India hub is a core delivery centre for our global maritime and port agency business, providing operational and financial services to international clients and S5 offices worldwide. The hub plays a key role in our global service delivery model and is central to ensuring consistent, efficient and high-quality support across regions.In this role, you will be responsible for the day-to-day management and further development of the India hub. You will lead the local teams, manage operational and financial service delivery, improve performance and reporting, strengthen process control, and support the further growth and professionalisation of the hub.This is a senior operational management role within the maritime / port agency industry. We are looking for a leader who understands international shipping, port agency operations, client service delivery and hub-based support models. The right candidate is hands-on, structured, commercially aware and able to work closely with both local teams and international stakeholders.Key responsibilitiesLead and develop the India hub in MumbaiManage operational and financial services for the global maritime / port agency businessEnsure high-quality service delivery, performance reporting and cost controlImprove processes, systems and ways of workingSupport client onboarding and implementationAct as escalation point for operational and service issuesBuild strong local teams and support a global service mindsetWhat we are looking forSenior management experience in maritime services, port agency, ship agency, marine logistics or a closely related sectorStrong understanding of port agency operations and international shipping servicesExperience managing operational teams, hub operations or shared service deliveryGood financial and commercial understandingStrong communication and stakeholder management skillsA hands-on, structured and results-driven approachPlease note: this is not a general operations role. Relevant experience in the maritime, port agency, ship agency or marine services industry is essential.Interested candidates are invited to apply or contact us for more information.

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