Senior Product Manager

Senior Product Manager / Lead PM — AI & AutomationFatakPay | Mumbai | Full-TimeAbout FatakPayFatakPay is a financial wellness super app serving 30 lakh+ users across India. We disbursed ₹3,058 Cr in FY26, grew revenue 2.6x to ₹387 Cr, and delivered ₹87 Cr in profit — all while building a 22-product platform spanning lending, insurance, digital gold, payments, and credit health.We're not a company that talks about AI. We ship it. We already run proprietary credit risk models, in-house SMS and Account Aggregator parsers, AI calling bots across collections and activation, propensity models that deliver 3x conversion lift, and fraud detection systems that save 5% of marketing spend. Our in-house SMS processor alone replaced a ₹1.5/user vendor dependency, saving ₹15 lakh per month.Now we're looking for the person who takes this from scattered wins to a company-wide operating system.The RoleYou will be the single owner of AI adoption across FatakPay — not in a lab, not in a silo, but embedded in every department, every workflow, every decision. You'll work directly with the COO and sit across IT, Product, Risk, Collections, Marketing, and Customer Service to identify high-impact AI use cases, prioritize them ruthlessly, and ship them into production.This is not a /"build an AI strategy deck/" role. This is a /"make AI the default way FatakPay operates/" role.What You'll Deliver in Year 1AI adoption scorecard across all departments — measurable, tracked monthlyAt least 5 production-deployed AI/ML models beyond what exists today₹1 Cr+ in quantifiable cost savings or revenue uplift directly attributable to AI initiatives10-20% of engineering output shifted to AI-assisted developmentDigital Branch MVP live and processing real customersCustomer care bot generating measurable new customer acquisitionsWho You AreMust-Have:5-8 years in product management, with at least 2 years owning AI/ML product lines in production (not research, not POCs)You've shipped ML models that made money or saved money — and you can show the numbersDeep understanding of how LLMs, NLP, computer vision, or predictive ML actually work in production — you can challenge your data scientists, not just relay their updatesExperience in fintech, lending, or financial services — you understand credit risk, collections, underwriting, and why a 50 bps improvement in PAR mattersComfortable working across 8-10 stakeholders simultaneously — this role touches every functionStrong product instinct: you know when to build vs. buy vs. leverage, and you ship fastGreat-to-Have:Experience building AI-powered voice bots, conversational AI, or chatbot systemsHands-on familiarity with Gen AI tools (prompt engineering, fine-tuning, RAG architectures)Experience with Account Aggregator, SMS parsing, or alternative data for credit scoring in IndiaBackground in building internal tools or developer productivity systems using AIPrior startup experience where you wore multiple hats and operated with a small teamWhy This Role Is DifferentMost /"AI PM/" roles are about building one model for one team. This role is about rewiring how an entire company thinks and operates. You'll have:Real problems: Credit risk for 30L+ users, collections on a ₹476 Cr AUM book, fraud detection on millions of transactions, customer service at scale — not toy problemsReal data: SMS data, banking statements, bureau reports, UPI transactions, behavioral signals — a proprietary data moat that most fintechs don't haveReal P&L impact: FatakPay is profitable. Every AI initiative you ship has a direct line to the ₹1,000 Cr revenue target for FY27Builder culture: We built our SMS processor in-house. We built our own propensity models. We don't outsource our brain. You'll be surrounded by people who buildDirect access: You report to the COO and work across the entire leadership team. No layers, no bureaucracyCompensationCompetitive with top fintech companies. Combination of fixed salary + ESOPs. We're building a ₹10,000 Cr platform — the equity upside is real.How to ApplySend your resume along with a short note (max 300 words) answering:/"Pick one AI use case you'd prioritize in your first 60 days at FatakPay, and explain why it would have the highest ROI./"This tells us more than any resume can.FatakPay Digital Pvt. Ltd. | Mumbai, Maharashtra Building India's Financial Wellness SuperApp

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