Reverse Logistics Specialist

We are looking for a Senior Executive to lead RTV (Return to Vendor) and reverse logistics operations across marketplace channels, including E-commerce and Quick Commerce. This role will drive end-to-end returns management, ensure strong control over inventory reconciliation, and minimize leakages while coordinating across warehouses, 3PLs, and marketplace partners.Own end-to-end RTV and reverse logistics operations for Ecom and Qcom channelsMonitor and manage RTOs, customer returns, and damaged inventory across multiple warehousesDrive reconciliation of returns with marketplaces, 3PLs, and internal systemsIdentify and resolve discrepancies (short, damaged, wrong SKU returns) with clear root cause analysisWork closely with finance teams for claims processing, recovery, and closureEnsure timely system updates and inventory adjustments in OMS/WMSTrack and improve key metrics like RTV TAT, recovery %, and return leakageCoordinate with warehouse teams to ensure adherence to SOPs and quality checksDrive process improvements to reduce return rates and improve operational efficiencySupport warehouse transitions by replicating processes, controls, and RTV workflows at new locations

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