Assistant Community Manager

Position Title: Assistant Manager – CommunityLocation: MumbaiDepartment: CommunityReporting To: Community ManagerRole OverviewThe Assistant Manager – Community supports the delivery of member experience at the club, with a strong focus on on-ground execution, engagement, and daily operations.This role works closely with the Community Manager (or leads the function in their absence) to ensure smooth member journeys, consistent service standards, and effective coordination across teams. It is a hands-on role that requires strong presence on the floor, attention to detail, and the ability to manage day-to-day community operations efficiently.Key Responsibilities1. Member Engagement & RelationshipsBuild and maintain strong relationships with members through regular interaction on the floor.Ensure members feel recognised, welcomed, and attended to across all touchpoints.Capture member preferences and feedback to enable personalised experiences.Handle member queries and concerns promptly, escalating where required.2. New Member OnboardingExecute onboarding for new members, ensuring a smooth and welcoming introduction to the club.Coordinate with Membership Sales for structured handovers post-sale.Support members in understanding club offerings, spaces, and community culture.Track onboarding completion and highlight gaps or feedback.3. Club Floor & Community OperationsSupport daily Community operations, ensuring high service standards across the member journey.Be actively present on the floor, managing member experience from arrival to departure.Coordinate with F&B, Culinary, Operations, and Facilities teams for seamless service delivery.Identify and flag operational issues; follow through on resolution.4. Events, Private Hires & ReservationsAssist in coordination of member events, private hires, and reservations at the unit.Ensure clear communication of requirements to relevant teams.Support on-ground execution and act as a point of contact during events.5. Team Coordination & CommunicationSupport the Community Manager in guiding daily team priorities and service standards.Ensure smooth communication across departments for member-related needs.Share updates, feedback, and operational insights with the Community Manager and leadership.Assist in maintaining adherence to Community SOPs and processes.Skills & Experience3–6 years of experience in hospitality, guest relations, community management, or customer experience roles.Strong on-ground operational experience in premium service environments.Good interpersonal and communication skills; comfortable interacting with members regularly.Ability to handle dynamic situations and work in a fast-paced environment.Strong coordination and organisational skills.Willingness to work evenings, weekends, and holidays as required.

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