Senior Manager - Global Last-Mile Operations

About Handelnine Global:Handelnine Global is a profitable, self-funded e-commerce house of brands with customers in 60+ countries. We operate 10+ online brands across the USA, UK, Europe, Australia, the Middle East, and Southeast Asia — powered by our own proprietary technology platform and a fulfilment network spanning the US, UK, and India.We're not a marketplace or a 3PL. We own the entire chain — from product sourcing to storefront technology to last-mile delivery. For an operations leader, this means you're not optimising one link; you're shaping the whole system.The RoleWe're looking for a Senior Manager — Global Last-Mile Operations to own delivery performance, carrier relationships, and shipping cost efficiency across all our markets.This is the person who obsesses over why a package to Germany took 9 days instead of 5, why our UK carrier's first-attempt delivery rate dropped 3 points this month, and whether rerouting Middle East volume through a different carrier saves costs per shipment at scale.You'll manage our relationships with global carriers like DHL, FedEx, Royal Mail, USPS, and regional last-mile partners across 30+ countries. You'll own the data — delivery times, cost per shipment, exception rates, return logistics — and use it to make decisions that directly impact customer experience and margins.The immediate priorities are clear: reduce last-mile costs without sacrificing speed, improve carrier performance through data-driven SLA management, and support expansion into new markets by identifying and onboarding the right delivery partners.You'll report to the Leadership Team, work closely with our tech and finance teams, and have ownership of a function that touches every order we ship. If you're currently a strong number two in a global logistics or express delivery environment and ready to run the show, this is that opportunity.What You'll DoCarrier & Last-Mile ManagementOwn all carrier relationships across markets — negotiating rates, managing SLAs, conducting quarterly business reviews, and holding partners accountable on performanceEvaluate and onboard new last-mile partners as we expand into new geographiesManage the carrier mix by region to optimise the cost-speed-reliability tradeoffReduce delivery timelines, breaches, failed deliveries, and minimise return-to-origin volumesCost & EfficiencyDirect accountability for global shipping cost per order — you own the numberIdentify and execute cost reduction opportunities across carrier contracts, routing, packaging, and zone optimisationBuild and maintain rate card benchmarks across carriers and corridorsWork with finance to forecast shipping costs and flag variances earlyData & AnalyticsUse our internal dashboards to track daily delivery performance across all marketsBuild reporting frameworks for carrier scorecards, delivery SLAs, exception rates, and cost trendsSpot patterns before they become problems — a spike in customs delays, a carrier underperforming in a specific region, a cost creep on a particular lanePresent weekly operational reviews to the CEO with clear data, root causes, and action plansWarehouse & Fulfilment CoordinationCoordinate with our fulfilment centres in the US, UK, and India to ensure smooth handoff from warehouse to last-mileSupport new warehouse setup and operationalisation as we expand the networkWork with the tech team to improve order routing logic and carrier allocation rulesTeam & Cross-FunctionalBuild and mentor a lean, high-performing operations teamWork with customer service to reduce delivery-related tickets and improve post-purchase experienceWhat We're Looking For5–8 years in last-mile logistics, express delivery, or e-commerce fulfilment operations — ideally with international exposureBackground at a global express carrier (DHL, FedEx, UPS, Aramex), a cross-border e-commerce company, or a D2C brand with serious shipping volumeDeep understanding of last-mile economics — you think in cost per shipment, delivery attempt rates, zone surcharges, dimensional weight, and customs clearance timesAnalytically strong — you're comfortable in spreadsheets, dashboards, and data. You question numbers, not just report themExperience managing carrier relationships and negotiating contractsClear, structured communicator — you can present to the leadership team at 10am and troubleshoot a carrier escalation at 2pmBased in Mumbai, willing to work full-time from our BKC officeStands outExperience with multi-country, multi-carrier logistics across US, UK, Europe, and Middle EastExposure to customs, duties, and cross-border complianceComfort with AI tools and automation for operational improvement

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