Vice President of Business Development

Job ResponsibilitiesClient Acquisition & Business DevelopmentSeek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.Should be well versed BPO Operations / technology in B2C Services selling.Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities.Build the sales pipeline at all stages of the sales process and actively managing the pipeline to achieve success.Prospect, qualify, prove, and close stages of the sales process.Apply a consultative solution-sales approach and tailor presentations and conversations to the specific needs of the individual prospects.Client Relationship & Account MappingMaintain and leverage on alliances and relationships, to further the organisation's interest develop and review strategies to enhance client retentionComplete account mapping & potential, competition mapping, procurement mappingRelationship management account level - Sales, Marketing, Procurement engage with multiple stake holders for incremental / additional business opportunity within the same account existing relationship management. Biz retention, continuity & ramp upClient escalation managementSales DeliverablesDiversifying current customer portfolio w.r.t industry and acquiring new clientsIncrease revenue growth, Retention rate, and relationship growth in Key accountsBusiness achievement as per plan( Revenue, Gross Margin)Ensure business continuity & growth from the accountInternal Alignments & Account ManagementAbility to close deals and meet the sales targets independentlyComply with documentation requirements to be an active supplier ( PO/ Agreement validity etc.)Ensure timely redressal of issues between Client & Athena Delivery team and resolve escalationsDevise strategies to improve on TATs on payments and collectionsCreate client and business impact through various innovative channels guide team members in change-management and customer engagement techniquesJob RequirementMinimum of 12+ years of professional work experience in B2C sales, business development, and client acquisition at a senior / leadership level in outsourcing / BPO industry.Has exposure on the BPO Operations / TechnologyExceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds.Independent critical thinking and creative problem-solving skills.Adequate exposure to technology / tools as an integral part of the sales process.Comfort with ambiguity and ability to navigate uncertainty.Bachelor’s degree required; MBA preferred.

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