Lead/Manager - Program Management & Student Success

IIDE is India’s most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, undergraduate, and postgraduate formats. IIDE partners with leading colleges to deliver industry-aligned education that prepares students for real-world careers.About the Role - The Lead/Manager – College Operations & Student Success owns end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. The role is accountable for batch-wise performance, failure-rate reduction, student retention, and overall program quality, while building strong college partnerships and leading high-performing on-ground teams.This is a leadership role that blends academic outcome ownership, student experience design, stakeholder management, and people leadership to drive measurable impact at scale.Key ResponsibilitiesAcademic Performance & QualityOwn academic performance across colleges and batches using assessments, results, and learning dataIdentify performance gaps at the student, subject, trainer, or batch level and diagnose root causesDesign and execute corrective academic interventions including remedials, trainer support, and content reinforcementCollaborate with academic and training teams to improve learning outcomes and reduce failure ratesEnsure consistent academic quality and adherence to program standards across collegesStudent Success, Engagement & RetentionOwn attendance, engagement, retention, CSAT, NPS, and batch continuity metricsIdentify at-risk students or batches early and drive timely academic or engagement interventionsEnsure a strong student experience through industry exposure, community-building, and structured engagement initiativesDrive student advocacy, referrals, and positive brand representation within partner collegesStudent Culture, Events & Brand BuildingLead end-to-end planning and execution of partner college fests and major on-campus events, including concept design, coordination, execution, and IIDE brand integrationBuild a strong on-campus student culture through academic, cultural, and community-led initiativesPlan and enable competitions, showcases, industry meets, and student-led activitiesEncourage students to build personal brands through content, projects, competitions, and industry visibilityEnsure consistent execution of engagement and brand initiatives through on-ground teamsFaculty & Trainer ExcellenceSource, onboard, and manage industry trainers aligned to program and college requirementsReview trainer effectiveness through feedback, classroom observations, and academic outcomesMaintain a scalable and reliable trainer pool to ensure continuity and academic qualityPlan and execute industry-led masterclasses and supersessions to enhance student learning and networkingCollege Partnership & Growth EnablementOwn end-to-end performance of assigned college partnershipsLead strategic discussions with college leadership on academic outcomes, engagement, and partnership growthEnable admissions growth through institutional initiatives, student advocacy, and collaboration with central teamsAct as the primary on-ground point of ownership for partner college relationshipsTeam Leadership & GovernanceBuild, hire, onboard, and manage high-performing on-ground teams across partner collegesOwn team capacity planning, deployment, and role clarity aligned to college and batch needsSet clear KPIs, execution standards, and accountability frameworks for teamsDrive regular performance reviews, feedback, coaching, and capability-building initiativesAddress performance gaps through training, role realignment, or exits when requiredCreate and enforce SOPs and governance rhythms to ensure consistent execution at scaleData Ownership & Operational ExcellenceOwn accurate creation, maintenance, tracking, and analysis of academic, student, and operational data including attendance, assessments, assignments, results, and batch recordsUse data to drive reviews, insights, and corrective actions across academics, engagement, and operationsCandidate Profile6–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibilityProven experience managing multi-college, multi-batch, or large-scale education programs end-to-endDemonstrated impact in improving academic outcomes including pass rates, failure reduction, retention, and batch performanceExperience hiring, scaling, and managing on-ground teams with clear ownership of team performanceStrong stakeholder leadership with the ability to influence college leadership, trainers, and internal teamsData-driven decision-maker with a structured approach to problem-solvingComfortable balancing hands-on execution with reviews, governance, and leadership responsibilitiesMBA / PGDM preferredBased in Mumbai or open to frequent travel across partner colleges

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