Customer Success Manager

Position: Customer Success ManagerLocation: Mumbai (Andheri/ Thane)Job: WFONo of Positions: 1Year of Experience: 4-8 YearsThe Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business. RoleThe Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business. The Cloud Customer Success Manager is expected to work closely with the Sales, Support, TAM and Consulting teams for add-on business and process improvements. This role builds consultative relationships, understands products & services and has a key technical understanding of the cloud offerings. Beyond direct interaction with our customers, this individual will work with internal business units to ensure customer needs are being met in a timely manner. To succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.Focus Areas:Develop a strong technical understanding of all Strategy productsConduct business development through lead generation and qualification for Cloud accounts by collaborating with CSM/TAM and Support to identify technical requirements, buying influences, and project scope for services and implementationsAssist in the creation and support of selling Cloud as a self-service offeringWhen necessary, work closely with Strategy Account Executives, and Strategy Resellers on cloud renewals in developing and managing Cloud opportunities, contributing through the duration of the sales cycleMaintain Cloud Renewal Opportunities and the quote system, and track all Cloud revenuesProvide weekly updates to Strategy Cloud Management on individual activityQualificationsRequired Experience and Skills:Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.Eligibility Criteria:Bachelor’s degree with 3 to 4 years of relevant experiencePrior business development experience requiredUnderstanding of Enterprise Software ServicesExcellent verbal and written communication skillsWilling to work in a fast-paced dynamic environmentGoal-oriented, highly confident, self-motivatedExcellent organizational skillsAdaptable to new challengesSelf-starter with an ability to identify areas for improvementClient-focused attitude — a customer advocateUnderstanding of packaged application software implementation practices

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