Senior Process Manager

eClerx is looking for Reference data professionals.Location: Navi-MumbaiDesignation: Senior Process ManagerRequired experience:9+ years of experience in Reference Data management, including setup & maintenance upProducts involve Equity, Futures & Options for all global markets.Experience in managerial role involving people, process and client management.Experience of trade lifecycle across various asset classes across geographiesExcellent communication with leadership and team management skills Capability to manage team size of 50+Ability to impact customer directlyAnalytical and Problem solving abilitiesQuality consciousnessRelationship building and networking skills. Drive process initiatives and have implemented big bang ideas using latest tech tools like EUCs, Alteryx, Gen AI or RoboticsIn addition, the incumbent needs to possess strategic perspective, business acumen, action orientation and drive for resultsExposure to Bloomberg & Reuters including global exchangesUS B1 / B2 VISA and renewal year should not be less than 2 yearsRoles and Responsibilities:Responsibilities include supervising operational staff and managing client expectationsInnovate and implement processes, specify automation software needs, recruit, train, manage your team to deliver to client SLAs, and perform continuous process monitoring and improvementWork on various automations and continuous process improvement projectsAnalyze complex problems and come up with lateral solutionsManage client escalations and suggest mitigation steps to prevent future escalationsCarry strong customer relationships, learn customer processes and systems build and apply financial product knowledge and manage day to day client interactionCareer planning of team members and ensure that the team is motivated to give their best at workBuild domain expertise and lead from the front along with sharing best practices within teamsIndependently handle all client escalations and lead mitigation steps to prevent future escalationsCollaborate with Quality team in identifying process gaps and drive process improvementsGovern the processes through timely checks on daily metrics dashboard and reports.Should handle Client’s escalations and come up with strong remediation plan to mitigate risk itemsBackground and Skills:People & client management skills Passionate person who has a sense of Operations management to lead a team of size 50+Excellent presentation & communication skills (written & verbal); Comfortable presenting at all senior levelsComfortable with Global Shift timings (APAC, EMEA, late EMEA or Night shifts)Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnelOrganized, Detail Oriented, Flexible, Self-Starter & highly motivatedShould be able to act fast and decisively when dealing with critical situationsGood execution in planning, organizing and time managementStrong business understanding of Reference Data management .Willingness to continuously learn and upgrade skills **Interested ones , please share your resume on yogita.mondhwani@**

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