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Job Title:

Assistant Vice President

Company: eClerx

Location: Mumbai, Maharashtra

Created: 2026-01-09

Job Type: Full Time

Job Description:

Job Title -Finance- KYC- Associate Program Manager (AVP)Specialism - KYC, AML, Due DiligenceAs part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation.The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organisation resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes.The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. Candidate should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. Candidate should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. Candidate should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.KYC- Associate Program Manager- ResponsibilitiesTake leadership role independently managing back office operationsClient Management – establish self as a valued partner and work closely to achieve goals definedIndependently handle all client escalations and lead mitigation steps to prevent future escalationsManage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.Help knowledge management endeavour by sharing process knowledge and best practices within the teamsLead various quality initiatives across processes managedResponsible for Business continuity, transformation and various auditsMinimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)14 to 17 years of experience in handling team of minimum 70 members and has good experience and knowledge of KYC, AML, Due Diligence.Should be able to understand, manage and calculate risks.Should be good with logical and quantitative abilities.Preferred Qualifications- Ability to manage and complete specific tasks with minimal directionShould be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutesWillingness to continuously learn, upgrade skills and stay relevant to business demandsExcellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

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