Business Manager & Executive Assistant to the CEO (Franchise & Growth)

Role OverviewThis role sits at the core of the company’s next growth phase. The Business Manager & Executive Assistant to the CEO will work directly with the CEO to build, scale, and govern a franchise-based business model, supporting expansion to 40+ units across India and select international markets over the next 3 years.This is a high-trust, high-impact role requiring strategic thinking, operational rigor, and the ability to translate vision into execution. The individual will function as the CEO’s execution arm, ensuring alignment, pace, and accountability across the organization.⸻Core ResponsibilitiesCEO Office & Business Enablement • Act as the CEO’s strategic and operational partner, managing priorities, bandwidth, and decision flow. • Own the CEO’s calendar, travel, meetings, and follow-ups with precision and foresight. • Prepare board-ready documents, franchise decks, growth reports, SOP summaries, and presentations. • Handle confidential communication and sensitive business matters with absolute discretion.⸻Franchise Strategy & Expansion Support • Support the CEO in building and executing the franchise expansion roadmap across India and international locations. • Track franchise onboarding, documentation, compliance milestones, and launch readiness. • Coordinate with legal, finance, operations, and external advisors to ensure franchise model integrity. • Maintain a central dashboard tracking franchise performance, timelines, risks, and growth metrics.⸻Strategic Coordination & Execution • Act as the single point of coordination between the CEO and leadership teams across verticals. • Translate strategic directives into structured action plans with owners, deadlines, and outcomes. • Prepare agendas, capture decisions, and ensure disciplined follow-through across leadership meetings. • Identify gaps, inefficiencies, or execution risks and escalate proactively.⸻Operations, SOPs & Governance • Assist in developing, documenting, and refining SOPs critical to franchise scalability. • Ensure operational consistency and brand standards across all units. • Support audits, reviews, and governance processes as the organization scales. • Help institutionalize systems, reporting structures, and operating rhythms.⸻Events, Projects & Flagship Initiatives • Support the CEO in overseeing marquee events, flagship launches, and high-value client engagements. • Coordinate with franchise partners, vendors, and internal teams to ensure execution excellence. • Track budgets, timelines, and quality benchmarks for major initiatives.⸻Stakeholder, Partner & Client Interface • Represent the CEO in communications with franchise partners, investors, clients, and senior stakeholders when required. • Prepare the CEO for high-stakes meetings, negotiations, and presentations. • Build credibility-driven relationships that reinforce the organization's long-term vision.⸻Research, Intelligence & Reporting • Conduct market, competitor, and franchise-industry research to inform growth decisions. • Track trends in events, live entertainment, and franchise ecosystems. • Deliver concise, insight-driven reports to support CEO decision-making.⸻Crisis Management & Decision Support • Anticipate operational, reputational, or franchise-level risks and assist in mitigation planning. • Support the CEO during escalations, event-day crises, or business-critical situations. • Maintain composure, clarity, and judgment under pressure.⸻Ideal Candidate ProfileEducation • Bachelor’s degree in Business Administration, Management, Event Management, or related field (any graduate considered).Experience • 4–7+ years in roles such as Executive Assistant to CXO, Business Manager, Chief of Staff, or Operations Lead. • Exposure to multi-location businesses, franchising, startups, consulting, or fast-scaling organizations strongly preferred. • Experience in events, live entertainment, hospitality, or consumer services is an advantage.⸻Key Competencies • Strong business judgment and strategic thinking. • Exceptional organization, prioritization, and execution discipline. • Ability to operate independently with minimal supervision. • High emotional intelligence and stakeholder management skills. • Absolute discretion, loyalty, and integrity. • Comfort with ambiguity and fast-changing priorities. • Willingness to travel and work extended or flexible hours.⸻Role Details • Industry: Events / Live Entertainment • Business Model: Franchise-led expansion • Employment Type: Full-time, Permanent • Location: India (with national & international travel)⸻What This Role Is Not • Not a clerical or purely administrative EA role • Not a 9–6 desk job • Not execution without thinkingWhat This Role Is • A career-defining role for someone who wants to help build a national & international organization from the CEO’s office.Who Will Thrive HereYou are likely to thrive in this role if you: • Enjoy working close to decision-making and take responsibility seriously. • Think in systems, structure, and priorities—not just tasks. • Are calm under pressure and solution-oriented when things don’t go as planned. • Take initiative without needing constant direction or validation. • Are comfortable switching between strategy and execution in the same day. • Communicate clearly, honestly, and respectfully—even in difficult moments. • Value trust, discretion, and long-term thinking over quick wins. • Find satisfaction in making things work smoothly behind the scenes.⸻Who May Not Find This the Right FitThis role may not be the right fit if you: • Prefer narrowly defined responsibilities with fixed routines. • Expect constant instructions rather than taking ownership. • Are uncomfortable with ambiguity, evolving plans, or changing priorities. • Avoid accountability or find high-stakes environments overwhelming. • See this role as purely administrative or time-bound support. • Are looking for a role with minimal travel, fixed hours, or predictable days. • Prefer visibility over impact, or titles over responsibility.⸻A Final ThoughtThis role is designed for someone who wants to grow with the organization, not just work in it.If you’re excited by the idea of building, scaling, and learning in real time—this could be a rare opportunity to do meaningful work alongside a founder.A Note from the Founder & CEOWe are entering one of the most exciting phases of our journey.Over the next three years, we are building a franchise-led organization with 40+ units across India and select international markets. What excites me most isn’t just the scale—it’s the opportunity to build this the right way: with strong systems, clear values, and people who genuinely care about the work they do.To support this next chapter, I’m looking to bring one person into my inner working circle—someone who will work closely with me as a Business Manager & Executive Partner, helping turn vision into consistent execution.This role goes far beyond traditional executive assistance. It’s about thinking alongside me, bringing structure to fast-moving decisions, and ensuring that what we plan actually gets done—well and on time. You’ll have visibility into every part of the business: strategy, franchise development, operations, events, and the human side of leadership that doesn’t show up on org charts.I’m looking for someone who is curious, grounded, and dependable—someone who enjoys solving problems, thrives in responsibility, and takes pride in seeing complex things come together. You don’t need to know everything on day one, but you do need to care deeply about learning, ownership, and doing things with integrity.There will be demanding days, travel, and moments where clarity has to be created rather than given. In return, you’ll gain something rare: first-hand experience building a scalable business from the CEO’s office, with trust, context, and real responsibility.If you’re looking for comfort or predictability, this may not be the right fit.But if you’re excited by growth, challenge, and the idea of building something meaningful alongside a founder, this role could shape your career in powerful ways.I value trust, transparency, and long-term thinking. If we work well together, this won’t feel like a job—it will feel like a shared journey of growth.If this resonates with you, I’d love to hear from you.— Founder & CEO

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