Operations Manager

About us:Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.Job Overview:The Operations Manager will oversee the daily operations of Esco Lifesciences to ensure smooth, efficient, and cost-effective processes across production, supply chain, logistics, quality, and service support. This role plays a key part in strengthening operational excellence, improving productivity, and supporting business growth in the region.Location: Bangalore, IndiaDirect Manager: Country ManagerKey Responsibilities:- Oversee daily operations to ensure production, service, and support activities run smoothly and efficiently. - Ensure compliance with Esco standards, safety regulations, SOPs, and quality requirements. - Monitor operational and commercial KPIs; drive improvements in productivity, efficiency, cost control, and execution. - Coordinate with Production, Engineering, Warehouse, Procurement, Quality, Service, Sales, and Productteams to ensure seamless end-to-end workflows. - Lead operational planning, resource allocation, and manpower scheduling aligned with business and sales demand. - Own CRM systems, ensuring data accuracy, hygiene, and disciplined usage by sales and service teams. - Manage sales reporting, pipeline tracking, forecasting, and management dashboards. - Enforce pricing discipline, including price list governance, discount controls, and approval workflows. - Act as the central coordination point between sales, service, and operations for pre-sales and post-sales execution. - Manage and support pre-sales and post-sales executives, ensuring timely quotations, order processing, and customer handovers. - Identify operational and commercial gaps and implement process improvements, including Lean, Kaizen, and 5Sinitiatives. - Support digitalization and system improvements, including CRM–ERP integration. - Ensure operational documentation, reports, and records are accurate and up to date. - Manage facility readiness, equipment maintenance, and operational safety. - Support new product introductions, projects, and operational expansion activities. - Lead, coach, and develop team members to ensure high performance and accountability. - Provide regular updates to management on operational performance, sales pipeline health, risks, and timelines.Key Requirements:- Bachelor’s degree in Engineering, Operations Management, Industrial Management, or a related field. - At least 4 years of experience in operations or manufacturing management. - Familiar with production processes, quality standards, and operational workflow management. - Experience in Lean/Kaizen/5S or continuous improvement programs is an advantage. - Strong leadership, communication, and problem-solving skills. - Ability to work under pressure and handle multiple operational priorities.

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