Customer Success Manager

ObjectiveOperate as the lead point of contact for any and all matters specific to customersKey responsibilities- Understand client Technology requirement/expectation and communicate to development/implementation team. - Assess feasibility of requirement in coordination with implementation/Support and development team. - Discuss workaround solution with the teams in case direct resolution is not possible due to technology limitations. - Maintain communication with the client and understand on going requirements of client. - Keep updated with new features(New Release) of the product and ensure client is aware of these features. - Monitor Implementations to ensure timely and successful delivery of solution according to customer needs and objectives. - Ensure timely escalation to line manager in case customer requirements are not met. - Understand criticality of customer requirements and suggest priorities to development team. - Ensure License notes(paper license) is prepared with the license keys and send to accounts team as well as customers up on completion of implementation. - Ensure AMC contracts are prepared and sent to customers as per proposals and PO’s. - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. - Build and maintain strong, trustworthy, long-lasting customer relationships. Explore opportunities of new business to help generate sales revenue.Soft Skills- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives and C-level. - Excellent listening, negotiation and presentation skills - Excellent verbal and written communications skills

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