Business Excellence Manager

Opening forAssistant Manager / Manager – Business Excellence - Mumbai (Andheri East)Role Purpose To lead and drive continuous improvement initiatives across functions by deploying business excellence frameworks, process re-engineering, lean methodologies, and performance measurement systems to achieve operational efficiency, cost optimization, and customer satisfaction.Key Accountability Area Process Improvement & Optimization Identify gaps in operational processes and recommend best practices. Drive lean initiatives and Six Sigma projects to eliminate waste and reduce variation. Excellence Framework Implementation Deploy quality and business excellence frameworks like EFQM, Malcolm Baldrige, or TQM. Lead self-assessments and action plans for process maturity and excellence scoring. Performance Management & Analytics Define KPIs and monitor performance dashboards across functions. Perform root cause analysis on performance deviations and recommend solutions. Project Management Lead cross-functional strategic initiatives from planning to execution. Ensure timely delivery, stakeholder engagement, and post-implementation reviews. Change Management Champion change initiatives and build a culture of continuous improvement. Facilitate capability-building workshops and internal communications. Benchmarking & Best Practices Benchmark internal processes against industry leaders and identify improvement areas. Introduce global best practices in productivity, quality, and service deliveryReports to -Head – Business ExcellenceQualification -BEWork Experience -8 to 12 YearsNo of Vacancies- 2Technical / Functional Competencies Six Sigma Green/Black Belt certified Application expertise: Advance excel, Power BI, Power App, Power Automate Process Management and Improvement Performance Measurement and Analytics Strategic Planning and Execution Quality and Compliance Management Change Management Customer-Centric Mindset Project and Program Management Technology Enablement Problem-Solving and Critical Thinking Stakeholder Engagement and CollaborationBehavioral Competencies 1. Continuous Improvement Mindset 2. Result Orientation 3. Customer Focus 4. Collaboration and Teamwork 5. Analytical and Critical Thinking 6. Change Agility 7. Ownership and Initiative 8. Influence and Communication 9. Attention to Detail 10. Resilience and PersistenceInterested candidate can share their resumes on nishigandha.jaunjal@ & basudkar.vikas@ThanksHR Team

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