Shipping Agent

TCS is Hiring for Shipping AgentLocation : Mumbai/PuneExperience : 2 - 4 YearsRole Overview- Deliver superior customer experience through accurate, timely, and defect-free documentation. - Adhere to SOPs and deadlines (e.g., vessel cut-offs) to prevent claims, penalties, or legal issues. - Understand country-specific processes and account requirements to meet productivity and quality targets.Core Responsibilities- Handle documents within agreed timelines with zero defects. - Provide accurate, detailed, and complete information on the first attempt. - Communicate professionally with internal and external customers to build confidence. - Address queries, clarifications, and amendments promptly. - Identify process gaps and collaborate with team leaders for efficiency improvements. - Support continuous improvement initiatives and cost optimization. - Assist in new process migrations and organizational changes as per guidelines. - Ensure smooth implementation of migrations and meet targets. - Uphold company vision, values, and ethics through professional conduct.

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