Senior Operations Manager

Operations Manager – Office of the Managing DirectorReporting to: MD & DirectorExperience Required: 15–18 years in Operations, Business Administration, or Project Management, with proven experience in execution-heavy roles supporting senior leadership in high-pressure environments.Number of Openings: 3Job SummaryWe are seeking a highly structured, execution-driven Operations Manager to work closely with the Executive Assistant in supporting the MD/Director. Confidentiality, professionalism, and precise communication are crucial as you will handle sensitive information and drive critical operational outcomes.This role requires strong operational leadership, rapid turnaround (TAT) improvement, cross-department coordination, and disciplined follow-through. You will convert leadership directives into actionable workflows, ensure alignment across teams, and maintain on-ground execution quality, enabling the MD/Director to function with maximum efficiency.Key Responsibilities1. Strategic & Operational Execution- Translate MD/Director directives into actionable, time-bound operational plans. - Drive execution across teams with strict follow-up to reduce TAT and ensure closures. - Proactively identify roadblocks, gaps, and resource needs. - Monitor progress through dashboards, trackers, and structured workflows.2. Vendor, Partner & External Liaison- Manage vendor relationships jointly with the EA. - Conduct site/vendor visits and quality checks. - Ensure compliance with agreed timelines and deliverables.3. Cross-Department Coordination- Serve as the communication and alignment bridge between leadership and functional teams. - Ensure clarity of deliverables, expectations, and timelines. - Conduct regular check-ins and escalate risks where needed.4. Process Management & Optimization- Build, refine, and implement SOPs to streamline operations. - Strengthen systems for follow-ups, reporting accuracy, and timely completion. - Improve team alignment, documentation flow, and operational discipline.5. Project & Initiative Oversight- Lead execution of key initiatives from the MD’s office. - Ensure adherence to timelines, budgets, and quality standards. - Provide concise updates and insights to support decision-making.6. On-Ground Monitoring- Visit office locations, events, and vendor sites as required. - Verify on-ground execution and resolve issues in real time.7. Collaboration with Executive Assistant- Operate as a two-member support unit for the MD/Director. - Align on priorities, action points, and operational requirements daily. - Divide responsibilities to enhance efficiency and execution speed.8. Reports & Analytical Support- Prepare dashboards, MIS reports, and productivity trackers. - Analyse operational performance and business trends. - Support creation of review materials and presentations.What We’re Looking For- Strong execution mindset with a bias for action, results, and TAT reduction. - High confidentiality and ability to handle sensitive information with discretion. - Ability to manage multiple priorities and deadlines. - Influence without authority across teams and departments. - Practical problem-solving with strong on-ground understanding. - Ability to bring structure to fast-moving, evolving environments.Key Skills & Attributes- Operational Excellence: Strong process, workflow, and SOP management. - Communication Mastery: Fluency in English & regional languages; crisp communication across levels. - Tech Proficiency: MS Office, Google Workspace, project management tools, trackers. - Stakeholder Management: Strong internal and external coordination capabilities. - Analytical Thinking: Command over reports, numbers, and insights. - High Organization: Strong documentation, planning, and execution discipline. - Professional Presence: Confident, well-groomed, and business-ready. - Discretion & Confidentiality: Trusted to handle sensitive and strategic information.

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