Lead Specialist - Fiduciary (Reinsurance)

We are seeking a talented individual to join our Fiduciary team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Lead Specialist – FiduciaryWe’re seeking a Lead Specialist – Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking. A place to enhance your knowledge and leadership skills. Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee & understand the role requirements. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations, process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.We will count on you to:Core Accountabilities:- Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries. - Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools. - Leverages in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work. - Prepares, records and reports customer billing transactions emanating from broker ledger. - Responds to requests from various stakeholders, and appropriately escalates issues. - Develops strong client/market relationships providing value added service. - Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio. - Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues.Technical Development:- Lead/Participate in knowledge sharing forums across onshore / offshore locations. - Collaborate with peers on complex or contentious reinsurance developments. Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing. - Provide insights into complex technical jargons and clarify procedures. - Lead authorization/sign off and approvals on technical reports and documentation. - Actively take path in the Business Continuity and Business Impact Analysis including a detailed mitigating plan. - Participate in System Release Testing (Enhancement, Regression, report bugs) - Mentor and train team members to grow technically and professionally within the organisation. - Financial Performance - Lead various Financial KPI (Cash, Funding, Income Exposure, Receivables, Retentions, Claims Collections, etc) review to drive continuous improvement and identify area for improvement. - Ensuring Working Capital improvement and Bad Debt provisioning requirement well below the existing provision - Drive complex account/portfolio with a proper account notes / memo highlighting servicing methodology and key concepts/protocols followed for business continuity. - Leading financial delivery for the team/BU / entities assigned and provide operations dashboard and metrics to show trends, figures, and business insight. - Drive legacy projects across regions, ensuring minimal / zero balances appearing above 90+ days ageing.Risk & Compliance:- Ensure Compliance adherence to internal and external regulators guidelines. - Participate in Internal/External audits at Team Level and ensure team adherence to various compliances mandates.Knowledge and Skills:- Experience of Re-Insurance Accounting in London Market, Asian market, OR US Market. - Act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department, and organisational goals. - Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment. - Know-how of markets/legislations/regulators/procedures governing our business - Technical aptitude, analytical skills, and ability to acquire subject matter expertise on existing and new processes. - Well-read and updated on recent developments and happenings impacting our business. - Able to engage, influence and negotiate with Clients, Markets and Colleagues in a professional manner. - Consistently provide guidance by mentoring and/or training Colleagues. - Consistently deliver superior Client service. - Strong ability to successfully manage workload considerate to varying demands to manage expectations of all Customers and Stakeholders - Proven track record with delivery of change, including but not limited to process and people impacts and process improvement to enhance the provision of service. - Act as a role model by example, attitude and displaying of consistent behaviour committed to a ‘can do’ culture. - Graduate (Commerce, Banking & Insurance, and Finance preferable)What you need to have:- 10+ years of experience in insurance / Re-insurance broking in the operations / finance areas - Should have undertaken the responsibility of coaching / mentoring technical experts. - In -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organization - Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required. - Experience in Re-Insurance Broking Accounts/Fiduciary function. - Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.) - Experience influencing others indirectly to accomplish a goal. - Experience handling multiple client requests.What makes you stand out?- Track record of successful fiduciary account management - Client and/or market facing experience. - CII certification - Post-Graduation/Certificate Courses in Insurance - Adaptable communicator, facilitator, influencer, and problem solver - Excellent Team Management Skills - Good relationship skills, Proven ability to work on own initiative as well as in a team. - Ability to multi-task and prioritize time effectively. - Understanding of RPA / various process enhancement toolsWhy join our team:- We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

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