Customer Success Manager (3-5 Years)

Looking for an experienced Customer Success Manager (CSM) to play a key role as we continue to scale our C-Pass BusinessThe CSM will work closely with customers and other stakeholders to provide a stellar product experience and to improve upon areas of dissatisfaction. CSM will be owning a broad range of tasks, including user training, handling customer complaints and requests, maintaining ongoing customer relationships, contributing to C-Pass TrafficResponsibilities- Will be directly involved in enabling our partners and internal staff to provide customers with solutions for any issues & concerns. Establish clear client retention goals - Promote the value of the product and drive SMS traffic through them. - Upsell services and products - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns with Support and seek to improve the customer experienceIdeal Experience and Skills- Professional experience in an external/client-facing role - Customer- First Mindset - Relationship Management - Industry Knowledge - Problem Solving - Excellent communication and interpersonal skill - Strong business acumen with track record of solving business - Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Apply Now