Enterprise Resources Planning Specialist

Job Title: ERP Manager – Freight Forwarding (Oracle, Finance, Automation & MIS) Reporting To: Managing Director Collaborates With: Business Teams, Operations Department, Finance Team. Role Summary: We are seeking a strategic and empathetic ERP Manager to lead the Oracle ERP system across freight forwarding operations. This role demands full ownership of ERP workflows, strong business acumen, and a deep understanding of global finance compliance. The ideal candidate will be automation-savvy, MIS-proficient, and highly collaborative with business, operations and finance teams to drive process excellence. Key Responsibilities: ERP & Workflow Ownership: * Manage and maintain all ERP master data, configurations, and workflows. * Design freight forwarding-specific business process flows in collaboration with business, operations and finance. * Ensure ERP scalability and alignment with business growth, compliance, and operational needs. Cross-Functional Collaboration: * Work closely with the Head of Operations and operational teams to align ERP with real-world logistics workflows. * Partner with finance to ensure accurate inter-office and inter-branch accounting and compliance. * Act as a bridge between business needs and technical capabilities. User Engagement & Empathy-Driven Support * Engage with end users to understand challenges and improve ERP usability. * Provide training, documentation, and ongoing support with a people-first approach. * Foster a culture of continuous improvement and collaboration. Finance, Compliance & Global Coordination: * Ensure ERP supports global financial compliance and multi-branch operations. * Oversee invoicing, revenue recognition, cost allocation, and reconciliation processes. * Maintain audit readiness and support internal controls across geographies. Automation & AI-Driven Optimization: * Implement AI-powered tools for invoice processing, bank reconciliation, and reporting. * Identify and execute automation opportunities to reduce manual effort and improve accuracy. * Stay updated on emerging ERP technologies and automation trends. MIS & Analytics: * Develop and maintain MIS dashboards and reports for leadership decision-making. * Analyze ERP data to identify trends, inefficiencies, and opportunities for improvement. * Present actionable insights to the MD and leadership team. Qualifications: * Bachelor’s degree in Business, IT, Logistics, or related field. * 5+ years of ERP management experience, preferably with Oracle in a freight forwarding context. * Strong understanding of global finance compliance, inter-office accounting, and freight operations. * Proven experience in MIS reporting, data analysis, and business intelligence tools. * Familiarity with AI tools for automation (OCR, RPA, reconciliation engines). Preferred Skills: * Oracle ERP (Cloud or EBS) – Financials, SCM, Logistics modules. * Workflow design, master data governance, and process mapping. * Freight documentation, costing, and multi-branch operations. * Empathy-driven leadership, strong communication, and analytical thinking.

Apply Now