General Manager- Interior Fitouts

ABOUT USLivspace is Asiaʼs largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, andcontractors to enable an eCommerce-like trusted, and predictable experience.The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.JOB DESCRIPTIONAs a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.- Own the customer experience completely post booking of project till the time of handover. - Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note. - Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground. - Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region. - Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience. - Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.EXPERTISE AND QUALIFICATIONS- NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred. - 7 to 12 years of overall work experience in Startups or Operations in similar industries. - People management skills (direct team reporting in past roles is a must) - Strong attention to detail and excellent written and oral communication skills required. - Structured thought process and strong analytical ability. - Ability to thrive in a fast-paced startup environment. - Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

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