Senior Operations Manager

We’re Hiring at Teleperformance!✨ Role: Senior Manager – OperationsLocation: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.Key Responsibilities:- Lead trust-related customer support operations across global markets - Manage escalations, fraud investigations, and account safety protocols - Drive operational excellence, team performance, and SLA adherence - Collaborate with legal, compliance, and product teams to uphold safety standards - Mentor team leads and build a culture of integrity and accountabilityWhat We’re Looking For: ✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift

Apply Now