Digital Transformation Manager

Role: Manager - Digital TransformationLocation: Mumbai (Malad)Mode of work: Work from OfficeJob role: As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.Key Responsibilities- Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations - Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution - Engage with leadership and clients to pinpoint areas for technological improvements and ensure alignment with business goals - Oversee change management strategies to guarantee smooth adoption of new technologiesRequired Skills & Experience:- Significant experience in deploying and managing cutting-edge technology solutions within digital transformation projects. - Strong technical proficiency with a focus on customer experience technologies and AI-driven tools. - Demonstrated ability to lead complex projects with a strategic vision for technology integration. - Excellent communication and leadership skills to effectively engage with clients and stakeholders.

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