Operations Manager

Role Overview:The Manager – Central Operations will be responsible for driving operational efficiency and business process transformation through data-driven insights. The role requires a strong analytical mindset, deep understanding of operational workflows, and the ability to design and implement process improvement initiatives across warehousing, logistics, and order fulfillment.Key Responsibilities:- Lead process improvement and optimization initiatives across supply chain and warehouse operations. - Analyze large data sets to identify trends, inefficiencies, and cost-saving opportunities. - Design and track key operational KPIs and dashboards (e.g., order accuracy, TAT, returns, productivity, cost per order). - Partner with warehouse, logistics, and planning teams to define process standards and implement best practices. - Conduct root cause analysis (RCA) for operational deviations and define corrective/preventive actions. - Work closely with cross-functional teams (Tech, Product, Finance) to improve system workflows and reporting accuracy. - Drive automation, digital tools adoption, and data visibility across operations. - Support capacity planning, manpower allocation, and cost optimization using data insights. - Present performance insights and improvement roadmaps to senior leadership.Key Skills & Competencies:- Strong analytical and problem-solving skills with a data-first mindset. - Advanced proficiency in Excel / Google Sheets, SQL, and data visualization tools (Power BI / Tableau / Looker). - Hands-on understanding of warehouse, logistics, and order fulfillment processes. - Strong communication and stakeholder management skills. - Ability to handle large data sets and convert insights into measurable actions. - High ownership, attention to detail, and results orientation.Qualification & Experience:- 4-5 years of experience in operations, process improvement, or business analytics. - Exposure to WMS, ERP, OMS systems, and automation tools. - Experience in e-commerce, retail, logistics, or FMCG operations preferred.

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