Job Title:
Head of Operations
Company: SMA - Strategic Management Alliance
Location: Mumbai, Maharashtra
Created: 2025-11-20
Job Type: Full Time
Job Description:
Job Title: Head of Operations – Corporate Office Location:Maharashtra, IndiaAbout the Company:Our client is a well-knownJV between a leading Group owning multiple Hospitality assets (Managed and Operated by International Luxury Hotel Brands) and a leading Global Private Equity Firmwith a significant presence in India. This collaboration aims to redefine the Company’s presence in Hospitality Business in the Region, leveraging world-class Management practices and innovative strategies.Position Overview: Our Client is seeking to hire an experienced and dynamicHead of Operations ,based at Corporate Office,to work closely with the CEO and assist him in leading the Company’s Operations. He will be responsible forstrong operational expertise, asset management discipline, and a deep understanding of luxury hospitality standards. . This role requires asmart and hands professionalwho has worked asHotel Manager/Director Operations/EAMwith soundRooms Division and Revenue Management backgroundwith International Brand Hotels in India. The role requires a leader withstrong operational expertise, asset management discipline, and a deep understanding of luxury hospitality standards.Key Responsibilities: Oversee day-to-day operations across all hotels to ensure consistency, profitability, and brand excellence. Lead GMs and property heads with a focus on service standards, guest satisfaction, and operational efficiency. Drive financial performance: GOP improvement, RevPAR growth, cost optimisation, and labour productivity. Work closely with finance and asset teams to review budgets, forecasts, capex planning, and owner-operator performance. Coordinate with development and project teams on new openings, renovations, and transitions. Build strong owner, brand, and partner relationships.Qualifications: Bachelor’s Degree in Hospitality Management, or a related field. An advanced degree (MBA or equivalent) is preferred. A minimum of 15 years of experience in the Hospitality industry (Rooms / Revenue Management exposure), with at least 3 years in a leadership role as Hotel Manager/ Director Operations / EAM with a leading International Hospitality Brand in India. Proven experience with luxury hotels and international brands. Strong asset management mindset— understanding of NOI drivers, capex ROI, operator contracts, P&L levers, and benchmarking. Excellent analytical skills— must bestrong with numbers , MIS, KPIs, and data-driven decision making. Experience working with listed companies, large groups, orprivate equity–backed hotel platformsis preferred. Strategic yet hands-on, with the maturity to work directly with the CEO and Board.