Technical Business Analyst Flights

About UsWe’re building thenext generation of travel technology— a future-readyFlights Platformthat empowers travel agents, consolidators, and TMCs to connect, sell, and scale seamlessly. Born from the trusted legacy ofThomas Cook India (Est. 1881), we’re now operating with the energy and agility of astartup within an enterprise— reimagining how flight distribution works through APIs, automation, and data-driven experiences. If you’re obsessed with building smarter travel systems, love connecting dots between business and tech, and thrive in fast-paced problem-solving environments — this is your runway. The Opportunity We’re looking for aBusiness Analyst (Flights Product)who wants to be at the forefront of redefining travel distribution. You’ll work hand-in-hand with product managers, engineers, and global suppliers todesign, test, and deliver world-class flight experiencespowered byGDS, LCC, and NDC APIs. This isn’t a routine BA role. You’ll be crafting thefunctional backbone of an industry-defining platform, influencing everything from API workflows to agent UX, and ensuring our Flights Product is future-proof, scalable, and delightful to use. What You’ll Do 1. Shape the Product Vision Partner with product and business teams to translate ideas into crisp, executable requirements. Map real-world travel agent workflows into seamless digital journeys — from search to settlement. Write detailedFSDs, SRSs and process flowsthat developers and testers love working with. 2. Drive API Integrations Lead integration discovery forGDS, NDC, LCC, andaggregator APIs— from feasibility to go-live. Collaborate with vendors and tech teams to make APIs smarter, faster, and more resilient. Validate API responses, edge cases, and error handling to ensure bulletproof transactions. 3. Own Quality and Launch Readiness Design and executeUATs, regression tests, and functional scenarios that mimic real-world use cases. Identify breakpoints early and work with developers to fix them fast. Plango-liveswith surgical precision — ensuring stability, performance, and adoption. 4. Be the Bridge Between Business & Tech Speak both languages — translate complex logic into business clarity and business goals into tech precision. Champion functional governance, track CRs/bugs, and ensure nothing falls through the cracks. Use data to back your decisions, measure impact, and push for continuous improvement. What You Bring 3–5 years of experience as aBusiness Analyst in Travel Tech(Flights/GDS/NDC/API projects). Deep understanding ofairline distribution systems, PNR lifecycle, and fare management. Experience withPostman,JIRA,Confluence,Swagger, anddata validation tools. Strong documentation, analytical, and problem-solving skills. Passion for product building — not just requirement writing. High ownership mindset — “If it’s broken, I’ll fix it. If it can be better, I’ll make it better.” Why Join Us Be part of acore teambuilding an industry-firstFlights Productfor the global travel space. Work oncutting-edge API integrationswith leading GDS, NDC, and LCC providers. Experiencestartup agilitybacked byenterprise stability— best of both worlds. Learn fast, own big, and make your mark on something that scales globally. ✉️Apply Now If you’re excited about transforming how the world books and sells flights — we want to talk. Apply viaLinkedInor send your resume tojeetraj.shah2@ with the subject line:“BA – Flights Product” Hiring Process: 1️⃣ Functional Case Task 2️⃣ Three Rounds – Product, Tech & Leadership 3️⃣ Reference Check

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