Client Servicing Executive

All About Ideas Solutions Private Limited is a Marketing & Creative Advertising Agency based in Mumbai. We are looking for a Client Servicing - Account Executive.This is for a permanent, full-time, on-rolls profile.Experience: 1-2 yearsLocation: MumbaiAdvertising/Design Agency experience will be an added advantage.Roles & Responsibilities:- Serve as a day-to-day point of client contact: Liaise with, arrange and attend meetings and act as the link between, the client and the internal team- Meet and liaise with clients to discuss and identify their daily/weekly/monthly design requirements- Understanding client goals/objectives, needs and requirements- Articulating and writing briefs for internal teams- Work jointly with internal team to draw-out plan & timelines that meets the client’s brief- Present (alongside agency colleagues particularly the account manager) the campaign ideas, designs and budget to the client and manage & co-ordinate for approvals- Maintaining healthy relationships & rapport with clients- Responding to client inquiries in a timely and professional manner- To ensure that the solution being presented to the client meets/exceed expectations- Coordinate with internal teams to ensure timely fulfilment of services- Maintain trackers, reports for client interaction- Collect feedback and resolve client complaints- Research and prepare client presentations, reports- Research on industry & competitor trends to apply best practices to client portfolio- Research and updates on emerging marketing & design trends and best practices- Monitor the effectiveness of campaigns, creatives and make monthly reports- Handle billing, invoice clients, and write client reports- Maintain client’s physical/digital guard bookDesired Candidate Profile- Understanding of print media, digital marketing including social media, display advertising, email marketing will be an added advantage- Proficiency in spoken and written English, presentation skills and client servicing skills- Excellent time management skills- Proactive and a self-starter

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