Business Excellence

Role: Responsible for driving operational excellence across L&T-Cloudfiniti Data Center and Cloud Services portfolio. The role focuses on integrating and optimizing end-to-end business processes to deliver consistent , scalable, and customer-centric outcomes.Qualifications:- Bachelor’s degree in Engineering or Management (preference for Operations Management or Information Technology). - Advanced certifications in quality or process management frameworks (e.g., Six Sigma, CMMI, ISO, TQM) will be an advantage.Experience & Domain Expertise:- Proven experience in the Data Center and/or Cloud Services industry. - Demonstrated capability in driving process excellence across diverse business functions such as CRM, Pre-Sales, Sales, Service Delivery, Network & Security Operations, and Billing. - Proficiency in implementing Quality and Operational Excellence frameworks such as TQM, CMMI, ISO, Six Sigma, EFQM, Kaizen, Malcolm Baldrige, and Balanced Scorecard. - Strong understanding of Colocation (Colo), IaaS, PaaS, SaaS, as well as FinOps, DevOps, CloudOps, and SRE practices. - Hands-on experience in building resilient, scalable, and process-driven operations to enhance customer experience and service reliability.Key Attributes:- Strategic thinker with a continuous learning mindset. - Adept at institutionalizing best practices for sustainable outcomes. - Strong collaboration and communication skills, with the ability to engage cross-functional teams to achieve business goals.What We Offer:- Opportunity to work with a leading data center and cloud services brand backed by Larsen & Toubro’s legacy of excellence. - Exposure to cutting-edge technologies and industry-leading frameworks. - A collaborative environment that encourages innovation and continuous improvement.

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