Collections Strategy Manager - Powai

- Develop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates. - Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives. - Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights. - Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics. - Monitor collection performance metrics, such as roll rates, collection efficiency, and days sales outstanding (DSO), to identify areas for improvement and drive strategic initiatives. - Collaborate with cross-functional teams, including credit, risk, and operations, to ensure alignment of collection strategies with overall business goals. - Design and implement collection scorecards and key performance indicators (KPIs) to track and measure the effectiveness of collection efforts. - Conduct regular reviews of collection policies and procedures, recommending enhancements and implementing best practices. - Provide guidance and support to collection teams, offering training and coaching to enhance their performance and adherence to collection strategies. - Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency. - Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions. - Present collection strategies, insights, and recommendations to senior management and stakeholders, ensuring clear communication of goals and progress. - Monitor external collection agency performance, ensuring compliance with regulatory requirements and performance expectations.

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