Assistant Operations Manager

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website Job location : MumbaiPosition : Assistant Manager/Manager-OperationsExperience : 7-10+ years of work experience with at least 4+ years in Operation for Telecom process mandatory and Looking for Diversity candidates.Role & Responsibilities:- Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department - Maintain daily, weekly and monthly production reports - Drive customer experience metrics - Meet all key SLAs and KPIs - Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects - Provide recommendations for strategies and process improvements to add value to teams and clients - Coordinate with other internal support teams to ensure seamless production by the operations teamKnowledge and Skills- Good Analytical and Logical Skills - Good knowledge of MS Office - Team Leading Skills - Mentoring and motivating skills. - Coaching and feedback skills. - Positive attitude - Flexibility to work in shifts - Confident - Energetic and Enthusiastic⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses.Contact Person;Reena BaldotaEmail id-reena.baldota@

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