Assistant Manager/Senior Executive - Human Resources

Position Overview: Job Title: Assistant Manager /Senior Executive - Human Resources Department: Human Resources Job Location: Worli, MumbaiPosition Overview: The Assistant Manager /Sr. Executive – Human Resources will play a key role in driving employee engagement, conducting surveys and NPS analysis, enhancing employee experience, and managing grievance and exit processes. The role focuses on creating a motivated, transparent, and feedback-driven work culture through structured engagement initiatives, town halls, recognition programs, wellness activities, and effective internal communication.Key Responsibilities:1. Employee Engagement, Events & Communication ⭐ (Core Function) Plan, organize, and executeemployee engagement activities, celebrations, and cultural eventsacross all locations. Plan and coordinate Town Hallsand communication forums to strengthen leadership connect and transparency. Design and implementRewards & Recognition (R&R) programsto appreciate employee contributions and achievements. Develop and manageannual engagement calendarsandaction plansbased on survey insights. Prepare and monitorevent budgets , ensuring impactful and cost-effective execution. Coordinate with the Marketing teamto upload event photos and videos foremployer brandingon social media and internal platforms. Create and shareinternal HR newsletters, updates, and event highlightsto strengthen employee communication. Supportemployee wellness programs , including stress management, health sessions, and well-being drives. Organize or supportCSR activitiesto build organizational pride and connection.2. . Employee Surveys & NPS ⭐ (Core Function) Conductemployee engagement surveys, pulse surveys, and pollsas needed, emphasizingcontinuous listening and data-driven action . Analyse survey data andprepare detailed reportshighlighting insights, trends, and improvement areas. Share survey findings with management and employees , facilitating understanding and discussion of results. Facilitate action planningbased on survey insights andtrack the implementationof these actions. Monitor and analyzeEmployee Net Promoter Score (eNPS)to gauge engagement levels. Maintain adashboard of engagement metrics(participation rates, feedback scores, event ratings). Use data-driven insights to evaluate the effectiveness and ROI of HR initiatives.3. Employee Experience, Grievance Handling & Exit Management ⭐ (Core Function) Serve as the first point of contact foremployee grievances , ensuring timely and impartial resolution. Conductexit interviewsto capture feedback and identify improvement opportunities. Prepare and shareExit Interview Reportssummarizing trends and recommendations. Analyze attrition data and developretention strategiesbased on key insights. Implementemployee feedback and suggestion mechanisms , ensuring timely closure and communication of outcomes. Promote apositive, inclusive, and feedback-driven workplace culturethrough consistent engagement and follow-ups.4. HR Operations (Supportive Role) Coordinate and managemid-year medicals for food handlersas per company policy. Ensure timely issuance and maintenance ofemployee name badges& Uniforms. Support HR audits, compliance checks, and related operational activities.5. Culture, Recognition & Continuous Improvement Champion company culture, values, and recognition through regular communication and engagement programs. Ensurevisibility of R&R winnersacross internal platforms and social media. Benchmark engagement practices and suggest innovative improvements to strengthen workplace culture. Track and evaluate the effectiveness of HR programs to ensure alignment with organizational goals and employee satisfaction.Qualifications & Experience: Bachelor’s degree or MBA in Human Resources or related field. 3–6 years of experience in HR Operations, Employee Engagement, and Employee Relations. Experience in thehospitality or service industrypreferred. Strong communication, coordination, and stakeholder management skills. Proficiency in MS Office and HR survey tools.Key Competencies: Employee-centric and approachable personality Strong event planning and execution skills Creative and proactive in engagement and branding initiatives Excellent communication and interpersonal abilities Analytical and data-driven approach Empathetic, organized, and collaborative team player

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