Client Servicing Lead: Events & Mice

Job SummaryMaximus Events is looking for a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions. The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, MICE, and experiential projects. If you excel in communication, strategic thinking, and team leadership—and thrive in delivering world-class client experiences—this role is a perfect fit. Key Responsibilities·      Serve as the primary point of contact for key clients, building strong and trusted relationships. ·      Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations. ·      Collaborate closely with internal departments (creative, production, operations) to ensure seamless execution of projects. ·      Translate client briefs into actionable strategies, proposals, and event concepts. ·      Drive business development by identifying upselling and cross-selling opportunities within existing accounts. ·      Manage end-to-end client lifecycle—from pitch presentations and negotiations to on-ground delivery and post-event feedback. ·      Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence. ·      Anticipate client needs and proactively provide solutions to enhance satisfaction and retention. ·      Track client satisfaction, resolve escalations, and provide regular updates to senior management. ·      Prepare post-event reports and presentations capturing impact, ROI, and learnings. Key Requirements·      8–12 years of client servicing experience in the events, MICE, or experiential marketing industry. ·      Strong background in handling corporate clients and large-format projects. ·      Proven experience in leading and mentoring high-performing teams. ·      Excellent communication, presentation, and interpersonal skills. ·      Strong problem-solving and negotiation abilities. ·      Ability to work in a fast-paced environment, handling multiple accounts simultaneously. ·      Willingness to travel for client meetings and event execution. Preferred Qualifications·      Bachelor’s degree in Event Management, Mass Media, Marketing, or a related field. ·      Prior experience with reputed event agencies handling marquee clients. ·      Strong understanding of event strategy, client engagement, and market trends. Join Maximus Events and lead a team that delivers memorable experiences while building enduring client partnerships.

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