Customer Service Executive for Logistics

Hi, We have vacancy Company - MNC, Logistics Location - Goregaon West, Mumbai CTC - upto 4.5 lpa Good Communication Skills mandatory Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, and online chat in a timely and professional manner - Resolve customer issues and complaints in accordance with company policies and procedures - Provide accurate and efficient information to customers regarding shipment status, tracking, and delivery schedules - Proactively identify and address customer needs and concerns to improve customer satisfaction and loyalty - Create accurate and detailed documentation of customer interactions, issues, and resolutions using our CRM system - Analyze customer feedback and make recommendations to improve customer service processes - Develop and maintain relationships with key customers to ensure satisfaction and loyalty - Meet or exceed customer service metrics, including first call resolution rate, response time, and customer satisfaction scores Regards, Neha Khandelwal

Created: 2025-08-06