Junior Membership Administrator

Who we are…Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.About CWH...Cities Without Houses is a unique membership helping to make the Soho House community truly global and diverse, enabling creatives from all over the world to make meaningful connections with each other – even in cities where there is no Soho House. Membership currently operates in 80 cities globally, spanning North America, UK, Europe, APAC, Africa, and Latin America.The Mission…Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.BenefitsSoho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.MembershipTwo Week-offs a weekDiscount on Food, wine-spirits & roomsDiscount on all Cowshed products (up to 50%)Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.Continuous training to develop yourself personally and professionallyLocal Pension plan and Health SchemeThe role…A. Membership Fee CollectionPrimarily responsible for driving the collection of all membership fees – annual joining fees, renewal fees, through a combination of telephone, e-mail and written communications.Check the payment system dashboard on a daily basis to follow up on new member and renewing member payments, involving the Membership Manager when necessary.When approaching renewal date(s), oversee the distribution of auto-generated emails reminding members to renew their payment(s).Chase outstanding fees with members personally on the phone or on e-mail. For very late payments (those after the 2 month ‘grace period’ post renewal date), send out expiry emails and expire those members from the system.Process membership refunds (pro rata) as and when necessary.B. Tracking & Reporting Membership DataTrack new members in-take targetsTrack renewalsTrack approvals, declines, expired members.Track members proposed by Committee.Process, make and distribute complimentary memberships as directed by the Membership Manager.C. General AdministrationHandle telephonic and email enquiries for all Cities Without Houses members in India and route to Membership team as required.Process changes to home addresses, details and lost or misplaced cards.Order new blank cards, stationery, headed paper, envelopes and member books as required and manage stock.Provide general assistance to the Regional Membership Lead.

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