Practice Head – Digital Collections (Banks & NBFCs)

Role OverviewICCS DigX is building a next-generation AI-led collections platform for banks, NBFCs and fintech lenders.We are looking for a Practice Head – Digital Collections who will build and scale an end-to-end collections service line combining AI, analytics, and operations to drive recovery outcomes for financial institutions.The role involves creating the offering, building the team, winning clients, and delivering measurable recovery improvements.Key Responsibilities1. Build the Digital Collections PracticeDesign ICCS DigX Automated Collections offering for Banks & NBFCsBuild solutions combining:AI voice botsomnichannel collectionspredictive analyticssegmentation modelsdigital payment nudgesDefine collections strategies across bucketsEarly bucketSoft bucketHard bucketRecovery2. Client Solutions & Revenue GrowthWork with banks, NBFCs, fintech lenders to understand recovery challengesDesign AI-led recovery modelsCreate outcome-based commercial modelsSupport sales team in solutioning and deal closuresTarget: Build ₹50–100 Cr collections business line in 3–4 years3. AI & Automation IntegrationWork with product teams to deploy:AI voice bots for collectionsWhatsApp collections journeyspayment link automationpredictive delinquency modelsskip tracing data integrationsLeverage ICCS DigX tools such as:TrueToneAI voice botsanalytics dashboardsomnichannel engagement4. Collections Strategy & AnalyticsDevelop strategies for:portfolio segmentationroll rate reductioncure rate improvementagent productivity improvementdigital self-cure journeysUse data science models to predict delinquency risk.5. Build the TeamCreate and lead a specialized digital collections teamTypical team structure:Strategy & Analytics LeadAI / Automation SpecialistCollections Operations LeadClient Success ManagerRisk / Compliance expertIdeal Candidate ProfileExperience12–18 years experience in collectionsExperience in Banks / NBFCs / Fintech lendersOr collections outsourcing companiesIdeal companies:Bajaj FinanceAxis BankICICI BankHDFC BankLendingkartNaviCredgenicsSpoctoCreditasRezo.aiBPOs handling BFSI collectionsMust Have Skills✔ Deep understanding of collections lifecycle ✔ Experience building digital or analytics driven collections models ✔ Ability to sell solutions to BFSI CXOs ✔ Understanding of regulatory and compliance requirements ✔ Experience managing large recovery portfoliosBonus ExperienceExperience with AI collections platformsBuilt automated recovery modelsExperience with fintech lending ecosystemsSuccess MetricsFirst 12 months:Launch ICCS Digital Collections practiceWin 3–5 BFSI clientsDeploy AI-enabled collections solutionsBuild ₹15–20 Cr pipelineCompensation Structure (Typical Market)Fixed: ₹50L – ₹90L Variable: 30–50% Revenue share / incentives possible

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