Tax Operations PMO

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.Role OverviewWe are seeking a Finance & Tax Operations Specialist with strong knowledge of finance processes and Indian tax regulations (GST, SEZ, LUT, etc.). The ideal candidate will manage end-to-end SEZ documentation workflows, ensure timely customer endorsements, support internal compliance requirements, and drive improvements and automations in existing processes. This role demands high ownership, attention to detail, and strong coordination with internal and external stakeholders.You will be responsible for:1. SEZ Documentation & Customer CoordinationShare advisories and communicate SOP updates to SEZ customers.Assist customers with query resolution via email, calls, and follow-ups.Support customers with LUT documents / ARN for Maersk, Damco, and APMT after consulting internal teams.Prepare and share LOI drafts; request LOI and LOA from customers.Handle customer queries related to LOI, coordinating with internal stakeholders when required.Verify soft copies of LOI/LOA and inform customers for corrections if needed.Receive physical LOI and soft copies and ensure proper filing—both hard copy (retrievable) and shared drive.Follow-up weekly for pending endorsements; share monthly reminders with customers.Share regular updates on endorsement and exposure status with all stakeholders.2. Systems & Compliance ActivitiesDownload Power BI reports for pending endorsements and prepare customer reports.Liaise with AR team to reinstate SEZ flag in MDG.Get SEZ codes updated in SAP and ensure accuracy.Update SEZ status in EY portal.Generate SEZ invoices without GST, ensuring full compliance with tax rules.Support onboarding of new SEZ customers with advisories, FAQs, and documentation guidance.Perform yearly comparison of SEZ customers (2024 vs 2023), track new customer additions, and prepare related MIS.3. Process Improvement & AutomationIdentify inefficiencies in SEZ workflow, documentation handling, data flow, and stakeholder coordination.Propose and implement process improvements in collaboration with FinOps, CX, Tax, AR, and IT teams.Drive automation initiatives to reduce manual work—Power BI enhancements, workflow automation, dashboard improvements, and SOP redesign.Support system transitions (SAP, MDG, EY portal, S4 migration) impacting SEZ processes.4. Cross-Functional CollaborationWork closely with Tax, Finance, Customer Experience, AR, and IT teams to resolve issues promptly.Ensure customers and internal stakeholders are aligned on SEZ requirements, exposure, and timelines.Participate in audits by providing documentation, reports, and process walk-throughs.Must have Qualifications & SkillsBachelor’s degree in finance, Commerce, Accounting, or related field (MBA preferred).2–5 years of experience in finance operations, tax operations, or compliance workflows.Good communication skills—email, customer handling, stakeholder updates.

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