Team Leader - Placing and Billing (Great Britain)

Job Opportunity For Women Returnees We are delighted to share that we will be conducting a walk-in drive for women who are currently on a career break and wish to return to the corporate world will be taking place in October. Date: Friday, 10th October 2025 Time: 12 PM - 2 PM Location: WTW GDS, iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran, Road No. 2, Close to Eastern Express Highway, Thane (West) – 400 607 Designation: Team Leader (Business Support Team Supervisor ) Business Unit : Great Britain Shift: Day Rotational Shift (6:30AM to 3:30PM &1:30PM to 10:30PM) Location: Thane Experience Required : Minimum 3 years' experience managing a team Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to business priorities. Driving process improvements within team for improved efficiency, client experience or better risk controls Periodic review of process risks and ensuring adequate controls are in place. Meeting with stakeholders to discuss process related challenges and opportunities Work with relevant stakeholders for effectively resolving escalations. Complete ad-hoc tasks as directed by Manager. Proactively support key initiatives that have been delivered to implement change. Resource Planning: Forecasting and planning of resource requirements Manage resources efficiently through peaks and troughs in the business cycle. Ensure contingency planning is in place for critical resources People Management / Development: Setting appropriate goals & expectations for the team and conducting regular progress reviews. Work closely with individuals and groom them to their full potential. Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business. Proactive identification of performance issues. Creating action plan and coaching them to improve performance. Conduct 1-1 and team meetings in line with Operational Engagement Framework. Managing attrition and absenteeism in the team. Monthly nominations for SPOT award and R&R Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader Recognize high performers and engage them with right opportunity Top 5 Competencies Focusing on Clients Working in Teams Driving Excellence Influencing Stakeholders Developing Talent Required Qualifications, Skills, Knowledge, Experience Qualifications: Any Graduate / Postgraduate Skills: Excellent verbal and written communication skills. Good Interpersonal skills Good Analytical skills Stakeholder Management Qualifications: Any Graduate / Postgraduate

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