Team Leader Billing/Accounting

Role & responsibilitiesDesignation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to business priorities. Develop an in depth understanding of the technical aspects of the process. Driving process improvements within team for improved efficiency, client experience or better risk controls Periodic review of process risks and ensuring adequate controls are in place. Meeting with stakeholders to discuss process related challenges and opportunities Work with relevant stakeholders for effectively resolving escalations. Leading projects / tasks E2E in coordination with onshore stakeholders Resource Planning: Forecasting and planning of resource requirements Manage resources efficiently through peaks and troughs in the business cycle. Ensure contingency planning is in place for critical resources People Management / Development: Setting appropriate goals & expectations for the team and conducting regular progress reviews. Work closely with individuals and groom them to their full potential. Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business. Proactive identification of performance issues. Creating action plan and coaching them to improve performance. Conduct 1-1 and team meetings in line with Operational Engagement Framework. Managing attrition and absenteeism in the team. Top 5 Competencies Focusing on Clients Working in Teams Driving Excellence Influencing Stakeholders Developing Talent Qualifications: Any Graduate / Postgraduate Skills: Excellent verbal and written communication skills. Good Interpersonal skills Good Analytical skills Knowledge: Good understanding of Accounting & Insurance Principles preferable Eligibility Criteria Minimum 3 years experience as a Team leader managing a team of 15+ individuals *Qualifications for Internal Candidates -Any Graduate / Postgraduate

Apply Now