CRM Manager-B2C

Company Description Expert Law specializes in providing personalized legal services nationwide, focusing on Personal Injury and Immigration Law. With over 40 years of combined experience, our team ensures that clients receive high-quality advice tailored to their unique needs from the initial consultation to the resolution of their cases. Our core values of transparency, reliability, and integrity guide us in delivering exceptional client care. We are committed to offering clear communication about fees, timelines, and a seamless experience that embodies our philosophy of 'putting people first.' Role Description We are seeking a CRM Manager-B2C for a full-time remote position. The CRM Manager will oversee and optimize customer relationship management strategies to enhance customer engagement and drive client-focused initiatives. This includes executing CRM campaigns, analyzing consumer data, and working closely with sales and marketing teams to enhance B2C outreach and retention strategies. The role will involve market segmentation, project planning, and implementing best practices to increase client satisfaction and operational efficiency. Qualifications Strong Analytical Skills to interpret data and inform CRM strategiesExcellent Communication and Sales skills to collaborate effectively and drive customer engagementExperience with Market Segmentation to create targeted campaigns and strategiesProficiency in Project Management to ensure timely execution of CRM initiativesFamiliarity with CRM tools and systems is highly preferredBachelor's degree in Marketing, Business Administration, or a related fieldProven experience in a CRM or B2C marketing role

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