Customer Care Executive

Walk in Drive held at Mphasis Mangalore for a Voice process. Interested candidate please attend the walk in drive on the below address Interview date: From 13th to 17th April 2026 Interview time: 10.30 am to 5pm Job Description Job Title: Customer Support Officer - BPO (Voice Process) Work Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office) Shift time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location (Night shifts only) Role & responsibilities - Respond to customer queries via inbound/outbound calls and emails within defined SLAs - Record interaction using client system with proper classification - Refer Knowledge base and perform task as per defined process - Follow up and closure of interactions to ensure customer satisfaction - Passionate about customer service - Comfortable with Rotational shifts, extended working hours and weekly offs. - Candidate should clear the V&A and online typing tests Preferred candidate profile - Operating the computer- Intermediate - MS Office - Intermediate - Avaya/Phone Operating skills Beginner - Fluent in Spoken and written English with effective Business Communication - Communication in neutral accent over phone - Active listening and probing skills - Basic knowledge of Insurance - Graduate freshers with excellent communication skills - Analytical skills

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