Customer Care Executive

Walk in Drive held at Mphasis Mangalore for aVoice process . Interested candidate please attend the walk in drive on the below addressInterview date:From 23rd ,25th and 27th Feb 2026 Interview time : 10.30 am to 5pmJob DescriptionJob Title:Customer Support Officer - BPOWork Location:Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka(Work from office)Shift time:M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location(Night shifts only)Role & responsibilities Respond to customer queries via inbound/outbound calls and emails within defined SLAs Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing testsPreferred candidate profile Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Graduate freshers with excellent communication skills Analytical skills

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