Customer Support Representative

Walk in Drive at Mphasis Mangalore location. Interested candidates can apply for the below job and attend directly.Interview date: 23 ,25th and 27th Feb 2026Interview time: 10.30 am to 5pmLocation: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB OPPORTUNITY)Present job opportunity is for a Voice Process only. Please apply only if you are interested in voice ProcessJob Title: Customer Support Representative (Voice Process)Work Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office)Shift time;; Must be ok with Night ShiftJob DescriptionTr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.Responsibilities:- Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities. - Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information. - Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client. - Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc) - Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift. - Complete assigned tasks accurately and within required customer assigned Service Level Agreements. - Utilize resources to manage transactions, escalating issues appropriately. - Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer. - Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations. - Display professional, positive, and courteous phone etiquette. - Resolve caller's issue accurately and efficiently to minimize call backs. - Understand and proactively addresses user's concerns, identifying the root of the issue.Skills & Qualifications:- Excellent Verbal and Written Communication and Customer Support Skills - Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred - Fair understanding of android and iOS phones is preferred - Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays - Computer literate - Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantageEducation:- High School pass is minimum requirement with Excellent Communication skills - BSc, and BA or Diploma holders (12+3 years of education).Working conditions and requirements:- Training and work location from office. - Should be ready to work in a 24x7 environment with rotational shifts - Work From Home will be at company’s discretion - Should have a reliable and fast WiFi connection at home. - Should be ready to connect via video during training and 1 on 1 discussions. - Should have a safe and suitable work environment at home - Should be able to work as per the break/lunch timings allocated by the supervisor

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