Title Search - Assistant Team Lead

Role and Responsibilities: - Review the daily work queue and checking on the pending orders / volumes for the day - Communicate with client through email and conference calls on regular basis - Maintain and Review the Daily, Weekly, Monthly Reports - Reviewing the Quality Feedback received on monthly basis from client and providing detailed RCA - Track the Escalations sent by client in Escalation tracker and provide action plan - Prepare the Internal weekly review DECK and present the same to Manager - Prepare MIS reports such as Monthly Team Incentive Reports, distribution on amounts based on performance and ratings - Conduct Skip meetings with team members on monthly basis - Assist the manager in organizing, planning and implementing strategy - Coordinate operations and ensure schedules and objectives are met - Supervise and motivate staff - Create reports, analyze and interpret data - Secure adherence to company’s policies and guidelines Skills: - Title Service specialist with extensive Searching/Examining experience. Fully knowledgeable in Searching and Examining for the States of California, Arizona and Nevada in plants like Data Trace and Title Point. - Partially knowledgeable in Searching and Examining of other States in Netronline websites/Individual County Sites & Red vision. - Skilled at operating in Data Trace and Title Point. Committed to maintaining quality and efficiency - Knowledge of ResWare application is mandatory.

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