L2/L3 IT Ops Specialist

L2/L3 IT Operations SpecialistContract: 12 months + extensionsRemote: IndiaRate: ₹162,000 - ₹227,000 INR per monthRequired Skills & ExperienceA minimum 5-8 years of experience at the level of L2/L3 support specialist.Good experience managing IT environments for a mid to large international organizations, including providing direct client facing / end-user support.Good overall understanding and providing support for networking, security, backup/storage, identity management, servers, and workstations.Strong experience documenting systems, services and process as well as creating network diagrams, rack-diagrams, policies, and procedures.Strong understanding of IT project management practices.Strong experience supporting both end users and other IT professionalsGood overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products.Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform).Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organizations at the same time.Strong experience of working in a customer focused end-user support functions covering multiple aspects of IT infrastructure (servers, workstations, network, engineering software, SharePoint)In-depth knowledge of Microsoft ecosystem of enterprise product. Certification is considered a plus.Prior experience with Active Directory and AzurePrior understanding of MS AzurePrior experience with applications such as ZscalarNice to Have Skills & ExperiencePrior M&A experience - as a user impacted or apart of the acquiring organizationJob DescriptionInsight Global is seeking a senior Level III It Operational Support Specialist to join a multinational professional services consulting firm. The successful candidate will support acquired professionals from various global M&As. As a part of the IT Mergers & Acquisitions Operations team, the globally distributed group of IT specialists spanning multiple disciplines, including server, storage, backup, network,and security. The team is responsible for assessing the IT infrastructure of newly acquired organizations, addressing identified gaps, and supporting remediation efforts.In addition, the team provides operational support during the transition and integrationphases, ensuring stability and continuity of services until the environment is fullyintegrated into steady-state operations.Insight Global is looking to hire an experienced IT Operational Support Specialist, to handle IToperational and migration project support within its IT Mergers & AcquisitionsOperations. This position has both internal (M&A Operations) and external(Acquisitions/Vendors) facing component. Qualified candidates must have a provenenterprise level L2/L3 background in handling incidents and request focused onenterprise compute (server, storage, backup, VDI), end-user compute (workstation,identity, SharePoint, Teams), application (engineering, business and productivity),cyber security.As a global company, it operates and acquires organization around the world.Candidates for this position must be capable of managing multiple projectssimultaneously, demonstrating flexibility and adaptability in a dynamic environment.Team members are expected to support a range of responsibilities associated with ITOperations and Mergers & Acquisitions, ensuring that all tasks are performed in accordance with WSP’s established standards and values.IT Service Operations:o Provide Level 2 / Level 3 operational support for infrastructure, applications, and end‑user services within newly acquired organizations during integration phase.o Ensure service stability, availability, and continuity from acquisition close through handover to steady‑state IT operations• Incident & Request Responseo Own and resolve incidents and service requests in teams ServiceNow resolver groups in accordance with defined SLAs and ticket‑handlingpolicies.o Perform triage, impact assessment, root cause analysis, resolution, escalation, and communication until closureo Provide technical assistance and hands-on support for WSPs M&As including but not limited with issues concerning workstations, servers, accounts, access privileges and other items within team’s scope.o Act as a point of contact during critical incidents, ensuring effective communication across operational teams, M&A IT teams and stakeholders.Governance Documentation & ComplianceIntegration Ops supportWe may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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