Guest Relations Executive

Role Purpose:To manage and deliver a high-quality guest experience for doctors, and international visitors, ensuring professional engagement, cultural sensitivity, and seamless coordination across the organization.This role goes beyond front-desk operations and focuses on relationship management, protocol handling, and premium hospitality delivery.Key Responsibilities- Act as the primary point of contact for doctors, visiting consultants, and international guests - Manage end-to-end guest coordination including: - Reception and protocol handling - Travel, accommodation, and visit scheduling - Coordination for hospital/plant visits and internal meetings - Ensure professional communication and cultural etiquette while interacting with foreign nationals - Liaise with internal teams (medical, admin, facilities, security) to ensure smooth guest experience - Handle special requests, escalations, and last-minute changes with discretion and confidence - Support visits related to audits, medical programs, collaborations, and official delegations - Maintain confidentiality and represent the organization with a polished, professional imageCandidate ProfileEducation:- Degree/Diploma in Hospitality Management, Hotel Management, Healthcare Administration, or related field (preferred)Experience:- Prior experience in: - Hospital guest relations - Corporate hospitality - Healthcare administration with international exposure - Crew members and Ground staffs are also eligible - Experience handling doctors or international stakeholders is strongly preferred - Candidates from similar service-oriented roles may be consideredKey Skills:- Excellent verbal communication in English (mandatory) - Strong interpersonal and coordination skills - Cultural sensitivity and service mindset - Professional grooming and executive presenceAbility to handle senior stakeholders calmly and confidently

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